Zoho Authorized Partner
Authorised by Zoho to plan, set up and support Zoho for Australian businesses.
Your Zoho Partner and integration specialists in Australia.
The Desk is a Zoho Authorized Partner based in Melbourne. We set up Zoho CRM and Zoho One, then hook Zoho into the rest of your software, for businesses in Melbourne, Sydney, Brisbane, Perth and everywhere in between.120+ apps connected so far, plus anything with an open API.
- Order #1042 added to Zoho Inventory
- Stripe payment matched in Zoho Books
- New ticket posted to Slack
Zoho Partner
Everything Zoho, from the first chat to the tenth change request.
As a Zoho Authorized Partner we plan, set up, connect and look after Zoho for Australian businesses.
Zoho consulting
A Business Systems Audit of how you run today, then a plan for which Zoho apps you need and how they fit together.
More on Zoho consultingZoho CRM implementation
Zoho CRM set up around your sales process: pipelines, fields, layouts, lead capture from your website, automations, Microsoft 365 or Google email, and reports.
Zoho One implementation
CRM, Books, Inventory, Desk, Projects, People and Analytics rolled out together so every team works off the same customer records.
Zoho integration
Zoho connected to MYOB, Xero, Shopify, Stripe, Microsoft 365 and 120+ other apps, so nobody is copying data between them.
More on Zoho integrationMigration to Zoho
Data moved across from spreadsheets, Salesforce, HubSpot, Pipedrive and older systems, mapped, de-duplicated and test-imported before the final move.
Custom apps and automation
Zoho Creator apps, Deluge functions and Zoho Flow for the processes a standard setup can’t handle.
More on Custom apps and automationAI in Zoho
Zia, plus Claude and ChatGPT connected to your Zoho data, used where they save someone real time.
More on AI in ZohoTraining and support
Your team trained on the system we built for them, then support, changes and health checks after go-live.
Why The Desk
Who’s actually doing the work.
Choosing a Zoho Partner is really choosing the people. Here’s who you get.
50+ Zoho builds
Our CTO, Adithya Rajagopalan, has built Zoho systems for over 50 businesses, and writes the API connections himself.
25+ years in business
Founder Dan Sheehan ran operations in finance, hospitality, construction and manufacturing before starting The Desk.
Nine years in the Zoho world
Soundarya Mohan has spent nearly nine years in the Zoho partner ecosystem across Europe, APAC and ANZ.
What we connect
Get your systems talking to each other.
Zoho integration means your apps share data automatically, so nobody retypes an order, a contact or an invoice.
Zoho to Zoho
Zoho One apps set up to share one customer record: CRM, Books, Inventory, Desk, Projects and Analytics.
Zoho to your other apps
Accounting, ecommerce, payments, email, calendars and the tools your team already relies on.
Custom and legacy systems
In-house software and databases like MySQL, PostgreSQL and SQL Server, connected through their APIs.
Apps
120+ apps, plus anything with an open API.
A few of the apps we connect most.
Zoho CRM
Zoho Books
Microsoft Office 365
Google Sheets
Shopify
Stripe
MYOB AccountRight Live
HubSpot CRM
Slack
Salesforce
Claude
ChatGPT
AI
- Claude
- ChatGPT
Microsoft Copilot
Google Gemini
Zoho apps
Zoho One- Zoho CRM
- Zoho Books
Zoho Inventory
Zoho Desk
Zoho Projects
Zoho Analytics
Zoho Creator
Zoho People
Zoho Recruit
Zoho Campaigns
Zoho Sign
Zoho Forms
Zoho Expense
Zoho Invoice
Zoho WorkDrive
Zoho Mail
Zoho Cliq
Zoho Meeting
Zoho Sites
Zoho Vault
Zoho Assist
Zoho Survey
Zoho Notebook
Zoho Showtime
Zoho ToDo
ZeptoMail
TrainerCentral
Qntrl
Accounting and payments
- MYOB AccountRight Live
QuickBooks- Stripe
PayPal
Chargebee
Expensify
Invoice Ninja
ZipBooks
Upflow
MAXIO
Ecommerce
- Shopify
WooCommerce
SureCart
Voucherify
Lodgify
Email, files and teamwork
- Microsoft Office 365
Microsoft Outlook
Microsoft Teams
Microsoft OneDrive
SharePoint
Microsoft Excel
Google Calendar
Google Drive- Google Sheets
- Slack
Dropbox
Box
Notion
Airtable
Confluence
GoToMeeting
CRM and sales
- HubSpot CRM
- Salesforce
Pipedrive
Freshsales
Salesmate
Nutshell
Kommo (formerly amoCRM)
Teamleader
Apollo.io
Outreach
Qwilr
Salesflare
Onpipeline
Highrise
Sansan
MadKudu
Clearbit
GoDial
Myphoner
Agiled
FluentCRM
Marketing
Mailchimp
Klaviyo
Campaign Monitor
MailPoet
Mailshake
SmartReach
Referral Rock
Phantombuster
Dubb
ZeroBounce
Xverify
Projects and support
Jira Cloud
Trello
Monday
Wrike
Productive
Zendesk
Freshdesk
Customerly
Opsgenie
Statuspage
GitHub
Bitbucket
Starred
Forms, bookings and websites
Typeform
Calendly
Cal.com
YouCanBook.me
WordPress.org
Elementor Pro
Contact Form 7
Ninja Forms
Bit Form
Akismet for WordPress
HR and time
BambooHR
Connecteam
Calamari
Harvest
Ronin
Databases and ERP
MySQL
PostgreSQL
SQL Server
MariaDB
SAP S/4HANA
Examples
Common Zoho integrations.
What moves between two systems once they're connected.
ShopifyZoho Inventory integration
Orders, stock and customers stay in step, so you never sell what you don’t have.
Website formsZoho CRM integration
Every enquiry lands in the CRM as a lead, assigned to the right person.
Microsoft 365Zoho CRM integration
Emails and meetings logged against the right contact, without copying anything.
StripeZoho Books integration
Payments recorded and matched to their invoices.
MYOBZoho CRM integration
Sales and accounts share the same customers and invoices.
Zoho CRMZoho Desk integration
Sales and support see the same customer history.
How we connect it
The simplest connection that will hold up.
Each system gets whichever method does the job with the fewest moving parts.
- Native Zoho integrations
- When Zoho already connects to the app, we switch it on and configure it properly.
- Zoho Flow
- For moving data between apps when something happens, without custom code.
- Deluge and custom functions
- For business rules the standard options can’t handle.
- APIs and webhooks
- For custom, legacy and in-house systems, and anything with an open API.
Where we work
A Melbourne Zoho Partner, working across Australia.
We’re based in Melbourne, and work with businesses wherever they are. Most of a Zoho project runs over video calls and screen shares, so it doesn’t matter which city you’re in.
- Sydney
- Melbourne
- Brisbane
- Perth
- Adelaide
- Canberra
- Hobart
- Darwin
- Gold Coast
- Regional Australia
Questions
Questions we get asked
- What does a Zoho Partner do?
- A Zoho Partner is a company authorised by Zoho to plan, set up, customise and support Zoho apps for businesses. In practice, we work out what you need, set up Zoho CRM or Zoho One around the way you work, move your data across, connect your other systems, train your team and stick around to support it.
- Is The Desk an authorised Zoho Partner?
- Yes. The Desk is an Australian Zoho Authorized Partner, working with businesses right across the country.
- Where is The Desk based?
- Melbourne, Victoria. Melbourne is home, so for local businesses we can run the discovery workshop and team training in the same room. The build itself, and projects anywhere else in Australia, run over video calls and screen shares.
- Do you work with businesses all over Australia?
- Yes. We work with businesses in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin and regional Australia. Most of a Zoho project runs over video calls and screen shares, so location doesn't slow anything down.
- Should we use Zoho CRM or Zoho One?
- If you mainly need to manage leads, deals and customers, Zoho CRM on its own is often enough. If you also want finance, inventory, support, projects, HR and reporting on one platform, Zoho One is usually better value. We’ll tell you which once we’ve looked at how your business runs.
- Which Zoho CRM edition do we need?
- Standard suits small teams that need a clean pipeline and basic automation. Professional adds quotes, inventory items and more automation. Enterprise is for multiple teams, custom modules and tighter permissions. If you'll also use Books, Desk or Projects, Zoho One often works out cheaper than CRM on its own. We'll stop you paying for features you won't use.
- How much does a Zoho Partner cost in Australia?
- It depends on how many apps, users and integrations are involved and how much data is coming across. A focused Zoho CRM setup costs far less than a full Zoho One rollout. We scope the work in a Business Systems Audit first, so you know the price before anything gets built.
- How long does a Zoho implementation take?
- It depends on the number of apps, users and integrations, and how much data is coming across. A focused Zoho CRM setup is much quicker than a full Zoho One rollout. We start with a Business Systems Audit, so you have a scoped plan and a timeline before anything gets built.
- What is Zoho integration?
- Connecting Zoho apps to each other and to the other software your business runs on, so data moves between them by itself and nobody types it in twice.
- Which apps can you connect to Zoho?
- 120+ apps so far, including Microsoft 365, Google Workspace, Shopify, Stripe, MYOB, HubSpot, Salesforce, Claude and ChatGPT, plus anything with an open API.
- Can Zoho integrate with Xero or MYOB?
- Yes, both. We connect Zoho CRM and Zoho Inventory to Xero, MYOB AccountRight Live and MYOB Business, so customers, invoices and payments line up and nobody keys an invoice in twice. Where Zoho's own connector covers it we use that, and for anything more (payments flowing back, multiple organisations, custom rules) we use Zoho Flow or the accounting app's API. Some businesses move their accounting into Zoho Books instead, and we can help you weigh that up.
- Can you move us to Zoho from another system?
- Yes. We migrate data from spreadsheets, other CRMs such as Salesforce, HubSpot and Pipedrive, and older business systems. Every old field is mapped to its new home in Zoho, duplicates are merged, and we do a test import you can check before the final move, so you don’t carry three versions of the same customer into Zoho.
- Do we have to move everything into Zoho?
- No. If a tool is doing its job, we connect it and leave it be. We only replace the ones causing grief.
- Can you fix a Zoho setup someone else built?
- Yes. If your Zoho was set up in a hurry or has got messy over the years, we audit what's there, tidy up the data and automations, and rebuild the bits that aren't working.
- Do you support Zoho after go-live?
- Yes. We train your team, then stay on for ongoing support, changes and improvements as the business grows.
- Why choose The Desk as your Zoho Partner?
- Because we learn how your business runs before anyone opens Zoho. The Desk was founded by Dan Sheehan after 25+ years in finance, hospitality, construction and manufacturing. Our CTO, Adithya Rajagopalan, has built Zoho systems for over 50 businesses, and Soundarya Mohan has spent nearly nine years in the Zoho partner ecosystem. We're strongest in the parts rushed setups skip, like integration with your other systems, clean data, automation and practical AI.
