Privacy Policy

The Desk is an Australian Zoho Authorized Partner based in Melbourne, Victoria. In this policy, “we”, “us” and “our” mean The Desk. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We only collect what we need to reply to you and run our business:

• When you send an enquiry: your name, email address, phone number, company and industry.
• When you book a call: the details you enter in our booking page, such as your name, email and the time you choose.
• When you browse the site: usage information such as the pages you visit, the device and browser you use and roughly where you are (city or country, not your street).
• When you work with us: the contact and business details needed to deliver and bill the work.

• To reply to your enquiry and arrange a consultation.
• To deliver, support and invoice the work you engage us for.
• To understand how people use the site so we can improve it.
• To send you information you’ve asked for. We don’t sell or rent your personal information to anyone.

We use a small number of trusted services to run the business, and they handle your information on our behalf:

• Zoho, for our CRM, email, bookings and the form that receives enquiries.
• PostHog, for website analytics. It may store data outside Australia, including in the United States or the European Union.
• Our hosting and security providers, who keep the site online and protected.

We may also disclose information where the law requires it.

The site uses cookies and similar technologies to keep it working and to measure how it’s used. You can block or delete cookies in your browser settings. The site will still work, though some measurements won’t.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we only keep it for as long as we need it for the purposes above or as the law requires.

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing hello@thedsk.au. We’ll respond within a reasonable time.

If you have a question or a complaint about how we’ve handled your information, contact us at hello@thedsk.au or +61 3 8376 8378. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page.